Return Policy

1. Return Window

You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition and in its original packaging with all tags and accessories intact.

2. How to Initiate a Return

Contact us before sending any item back. Returns sent without prior authorisation will not be accepted.

• WhatsApp: +65 97870930
• Email: enquiry@unitedworldsport.sg
• Provide your order reference, the item you wish to return and the reason for the return.
• Our team will respond within 1 to 2 business days with return instructions.

3. Eligible Items

The following conditions must be met for a return to be accepted:

• Item is unused and unaltered in any way.
• Original packaging, tags and any included accessories are present.
• The return request is made within 7 days of the delivery date.
• Proof of purchase (order confirmation email) is provided.

4. Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances:

• Cricket bats that have been oiled, knocked in or used in any net or match session. Willow preparation permanently alters the bat and voids the return eligibility.
• Custom medals, trophies and awards. These are manufactured to order and are non-refundable.
• Items marked as final sale or clearance at the time of purchase.
• Items that have been worn, washed, damaged or used in any way after delivery.
• Any item returned after the 7-day window without prior written approval from UWSM.

5. Exchanges

We offer exchanges for items of the same or different value subject to stock availability. If the replacement item is of higher value, you will be charged the difference. If it is of lower value, a store credit will be issued.

6. Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or arrived damaged. We recommend using a tracked shipping service as we cannot be held responsible for items lost in transit during the return.

7. Refunds

Once the returned item is received and inspected, we will notify you of the outcome within 3 business days.

• Approved refunds are processed back to the original payment method via Stripe.
• Refunds typically appear within 5 to 10 business days depending on your card issuer.
• Original shipping charges are non-refundable unless the return is due to our error.

8. Damaged or Incorrect Items

If you receive an item that is damaged in transit or different from what you ordered, contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you.

9. Contact Us

For all return and refund enquiries, reach our team through the following:

• WhatsApp: +65 97870930 (fastest response)
• Email: enquiry@unitedworldsport.sg
• Hours: Monday to Sunday, 9am to 8pm SGT
• United World Sports Management, 11-01 The Odeon Katong, 11 E Coast Rd, Singapore 428722